Frequently asked questions about delivery and return
1. What are the shipping costs?
2. When will my order be delivered?
3. I am not at home, what now?
4. Delivery to a different address.
5. Return shipment to Shops4youonline BV
6. Is there a minimum order value?
1. What are the shipping costs?
The shipping costs vary per country. Below is the overview:
Belgium
€0 - €35: €7,95
€35 - €75: €7,95
€75 - €150: €7,95
Ab €150: €7,95
Netherlands
€0 - €35: €7,95
€35 - €75: €7,95
€75 - €100: €7,95
Ab €100: €4,95
France: €19,99
2. When will my order be delivered?
We sell approximately 14,000 different products. We have many of these products in stock. If we have your product in stock, we will send it immediately.
Orders that arrive with us before 10 pm will be processed the same day, if in stock! The delivery time of these orders: 1 working day, if the product is in stock. Orders placed after 22:00: Delivery 1-2 business days. On the website you can consult the status of your order via your personal login.
On the day of sending you will receive an e-mail with the track & trace code so that you can follow the package.
3. I am not at home, what now?
If the shipment can not be delivered because no one is found at the pick-up address, the shipment will be returned to the depot. The addressee is informed about the delivery by means of a notification which is left at the delivery address. This also includes the possibilities for a second delivery and / or collection of the shipment. If the addressee does not respond within 5 working days after the first delivery, the shipment will be returned to Shops4youonline BV The shipping costs for the reshipment will be charged extra.
4. Delivery to a different address?
It is possible to have your order delivered to another address. You can indicate this during ordering. Note: it is not possible to have the package delivered to a PO Box number.
5. Return shipping of packages:
You have a cooling off period of 14 days to return the product without giving any reasons *, starting on the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in its original packaging. For the return of the order the return costs are for your account. For the return you can use the model form.
The trader ( Shops4youonline ) will reimburse all payments from the consumer, including any delivery costs charged by the trader for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to pay back until he has received the product or until the consumer demonstrates that he has returned the product, whichever comes first. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
To simplify the process, please contact customer service first. You can reach them via:
Shops4youonline BV
Kerkeplaat 11
3313 LC Dordrecht
The Netherlands
033-2584343 Whatsapp
[email protected]
* Exception on return right
Sealing
CDs, DVDs and other carriers with audio or video recordings or software where the content can easily be copied without this copying affecting the state of the original can best be sent sealed. As soon as the customer breaks this seal, he loses his return right. If the product is not sealed, the right of withdrawal applies as normal.
This also applies to products that can not be returned for hygienic or health reasons. If the customer breaks the seal, these products can not be returned. Think of vitamin pills.
6. Is there a minimum order value?
There is a minimum order value of 14 Euro.